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PHONE: - You can order by phone 8:00am - 5:00pm Pacific Time, Monday-Friday.
Just call 1-800-301-7377. International customers call 408-997-8251. Before you
call, please have all item numbers with a brief description and have your credit
card number and expiration date handy.
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FAX: - Our fax is always on. Our TOLL FREE FAX NUMBER is
1-800-528-4193. The international fax number is 408-997-7712. Provide your
credit card number, expiration date, and a day time phone number and email address in
case we need to contact you.
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MAIL: - Mailed in orders may be placed with personal check drawn on a US bank,
a money order in US dollars, or credit card. Mail your completed order form to:
HomeCraft Express
6314 Firefly Dr
San Jose, CA 95120.
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EMAIL: - You can email your order to
sales@homecraftexpress.com.
Along with the item numbers and quantities you want, provide your name & address
as it appears on your credit card statement, your credit card number & expiration
date, and a day time phone number in case we need to contact you. Let us know if
you have any coupons, or special shipping needs like next day or 2 day service.
If you do not want the order to be held for out of stock items, let us know that too.
For information on emailing your credit card number see our
credit card statement.
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ONLINE: - Our online catalog is updated every evening. If there is an item
you are looking for, and you don't see it, send us an email. If you have any problems
placing an order online, please send an email to
sales@homecraftexpress.com
If you have ordered by phone, we have your credit card on file. You do not
need to enter it again.
Please put the last 4 digits since many people have multiple cards.
Use the comment field for coupon numbers, shipping preferences or special instructions.
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SATISFACTION GUARANTEED: - Everything we sell is guaranteed 100%. If you need to return
something, make sure is it well packed, write the invoice number on the outside of the package, include
a note explaining the problem, and send it to us. If you have questions, please call 800-301-7377 or email
sales@homecraftexpress.com.
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SHIPPING: - Most orders are shipped within 48 hours. Standard shipping is
by UPS ground or US Post Office, determined by our shipping dept.
See below for other options.
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STANDARD DELIVERY CHARGES: - For orders in the United States, including Alaska, Hawaii, Puerto Rico, FPO, & APO by UPS ground or US Post Office. Shipments
(INTERNATIONAL shipments see further below). Shipping charges are not refundable.
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| Order Size |
Shipping Charge |
| $0 - $69.99 |
$7.95 |
| $70.00 - $99.99 |
$9.95 |
| $100.00 - $199.99 |
$12.95 |
| $200.00 - $299.99 |
$14.95 |
| $300.00 & over |
$16.95 |
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PRIORITY DELIVERY: - Two day service. If you want to get your items in
two days, add $20.00 per box to the appropriate delivery charge. Orders must be placed
before 12:00 noon Pacific Time Mon-Fri. We will ship the same day (or the next working day
if the order is placed afer 12:00 or on the weekend), and send your merchandise
by UPS 2 day service. Put 2-DAY UPS PRIORITY in the comments section of the online order form.
NOTE: - AEROSOLS CANNOT BE SHIPPED BY AIR.
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ORDERS THAT CAN'T GO BY UPS GROUND -
Oustide the US, APO's, FPO's, PO Boxes, Alaska, Hawaii, Puerto Rico and Canada.
Actual freight cost will be calculated and added to your order. The $6.95 minimum shipping charge still applies.
Insurance is required* on foreign orders and will be added to your order.
The insurance rate is $2.75 up to $100.00 and $1.00 for each $100.00 or portion after that.
The actual costs will be determined when the order is packed and weighed. We cannot estimate freight charges.
To see what the shipping charges will be, see the
international rate calculator on the Post Office Web Page.
Payments for international orders can be made by credit card only. No personal checks or money orders please.
*Shipments to the following countries are NOT INSURABLE. Brazil, Chile, Colombia, Israel, Peru & Uruguay.
If you choose to place an order to be shipped outside the United States, YOU ASSUME ALL RESPONSIBILITY
for safe delivery. We will assist in any way we can, but we cannot assume responsibility for orders that
are damaged or not delivered. Please specify your preferred shipping method (Air or Surface) in the
comments section of the order form, or send an email to sales@homecraftexpress.com
with shipping instructions.
NOTE: - Aerosols CANNOT be shipped outside the continental US.
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